1. Introduction

bankcda is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services, including SMS and email communications related to user-initiated inquiries, appointment reminders, account-related notifications, and website tracking tools. By using our services or opting into our communications, you agree to this Privacy Policy and our Terms and Conditions.

2. Information We Collect

Contact information

We may collect your name, email address, phone number, and mailing address when you submit forms, book appointments, request information, or otherwise provide it to us.

Communications data

If you opt in, we collect your messaging preferences and maintain records of consent, message delivery, and opt-out activity related to SMS and email communications.

Usage and device information

We may use cookies, pixels, and analytics tools to collect information about how you use our website. This may include your IP address, browser type, pages visited, and interaction data.

Appointment and service data

If you schedule appointments or interact with our services, we may collect details related to those interactions.

3. How We Use Your Information

We use your information to:

- Respond to user-initiated inquiries and requests

- Provide requested services and customer support

- Send appointment confirmations, reminders, and account-related notifications

- Send SMS and email communications that you have explicitly consented to receive and that are related to your inquiry or existing relationship with bankcda

- Improve website performance and user experience through analytics

- Maintain compliance records related to consent and opt-outs

- Protect our business and users, including fraud prevention and security monitoring

bankcda does not send promotional or marketing SMS messages.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to understand how our website is used and to improve functionality. You can control cookies through your browser settings. Some features may not work correctly if cookies are disabled.

5. How We Share Your Information

We do not sell your personal information. We do not share mobile phone numbers, SMS opt-in data, or consent information with third parties or affiliates for marketing or promotional purposes.

We may share information only in the following limited circumstances:

Service providers

We may share information with trusted vendors who help us deliver services, such as SMS and email delivery providers, scheduling tools, customer support platforms, and analytics providers. These providers may only use information to perform services on our behalf and are contractually required to protect it.

Legal and safety

We may disclose information if required by law or to protect the rights, safety, and security of bankcda, our users, or others.

Business transfers

If bankcda is involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction. Any successor will be required to honor this Privacy Policy.

Third-party sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors for support services (such as customer service or messaging delivery) is permitted. SMS opt-in data and consent records will not be shared with third parties.

6. Your Choices

SMS opt-out

You may opt out of SMS messages at any time by replying STOP to any message. After opting out, you will receive a confirmation message and will no longer receive SMS messages unless you opt back in.

Email opt-out

You may unsubscribe from non-essential emails using the unsubscribe link included in the message.

Access and correction

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from individuals under 18.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted with an updated effective date.

10. SMS Opt-In Details

Users may opt in to receive SMS messages from bankcda through the following methods:

Submitting a website form that includes a required checkbox clearly disclosing consent to receive SMS messages related to their inquiry

Initiating an opt-in by texting a designated keyword (such as START) to a bankcda phone number

SMS messages are sent only after explicit user consent is provided. Messages are limited to transactional and conversational communications related to user-initiated inquiries, appointment confirmations, reminders, and account-related notifications.

Message frequency varies based on the user’s interaction. Message and data rates may apply. Users may opt out at any time by replying STOP, or request assistance by replying HELP.

bankcda does not send promotional or marketing SMS messages.

11. Contact Us

If you have questions about this Privacy Policy, contact:

bankcda

Address: 912 Northwest Blvd, Coeur d’ Alene, ID 83814

Phone: 208-665-5999

Email: [email protected]